Conditions in which our refund policy is applicable

"New Shop Mart" adopts a very simple and transparent system for shipping the products to the clients. When the customer orders any product, we immediately get the order mail or enquiry. Upon receiving the enquiry, we come into action. We get our products ready immediately after receiving your order. Within 24 hours, we ship your item towards your provided address or location. This is the general case when the customer chooses the ‘Cash on delivery’ payment method.

In case, the customer has chosen the online payment method, in that case, we do not start the shipping procedure unless the customer has paid online for the ordered item.

Note: The commercial/contractual terms include without limitation price, shipping costs, payment methods and payment terms. Moreover, it also includes the date, period and mode of delivery, warranties that are related to the products and services.